Remote Patient Monitoring (RPM) is primed to completely revolutionize medical care while streamlining costs in all patient populations and locations.  This technology alone seeks to vastly improve patient outcomes and quality of care throughout all healthcare touchpoints.

Global Industry Analysts proclaim, “by 2020, global remote monitoring systems will reach a staggering $46 billion in value, driven in part by the need to reduce healthcare spending.”  “The Internet of Things (IoT) could play a pivotal role in most industries, but especially in creating a more connected healthcare ecosystem. In healthcare, IoT may just redefine how apps, devices and people interact and connect with one another to deliver healthcare solutions.” The JourneyLabs Platform and its versatility and flexibility can provide support for monitoring chronic care while enhancing the patient experience in between face-to-face appointments.  All healthcare partners will experience positive outcomes such as lower overall costs, reduced hospital readmissions, well-managed, highly educated patients and a clear path for value-based care.  

Physicians strive to better manage health conditions and monitor chronic care while enhancing the patient experience in between face-to-face appointments. Communication between office visits lowers healthcare costs, improves patient health and provides continued engagement with the physician, keeping both parties involved in the plan of care.  Why is RPM important for physicians?

  • New sources of revenue from remote patient monitoring (RPM) for new CPT codes 99490, 99487, 99489 and 99091
  • Reimbursed wages and time for remote patient care
  • Patient health progress, monitoring and compliance with adherence to personalized treatment plans
  • Time-efficient way to deliver more health information, creating a better-educated patient
  • Increased patient engagement and access to customized and adaptive treatment protocols
  • Staff-managed functionality allowing physicians to prioritize their practices better

Patients reap the most benefits of RPM by securing a tight network of communication between themselves, the provider and in some cases, the insurance company.  Current education to better manage chronic or sustained conditions and readily available physician information with in-the-moment or real-time feedback keeps patients informed and prepared.  Rebecca Perez of the Case Management Society of America indicates, “if people feel better in control, there is shared decision-making and they are more likely to make better decisions.” Long-term health and wellness improvements are a direct product of such decisions.  The combination of the ease of utilizing an app (such as JourneyLabs) with the effortless connection to healthcare providers simplifies getting well and staying well. 

The focus on the healthcare insurance front is value-based, patient-centric care and outcomes.  Rebecca Madsen, Chief Consumer Officer at United Healthcare explains,  “Americans are increasingly embracing technology as an important resource to improve their health and more effectively navigate the health system.”  The financial gains that will result from a pro-wellness plan for insurance company members provide a significant drive to combine tech with current standard practices.  Keeping members’ chronic conditions stable and preventing hospitalizations slashes costs on every healthcare-based front. When a tech-based, acute/procedural solution is combined with a chronic care management solution such as RPM, a seamless path to wellness exists.

Overall, RPM provides a secure link between physicians and their patients while ensuring chronic conditions are well controlled.  Plans of care can be better tracked as start-to-finish journeys focusing on education and promotion of well being. Insurance claims for exacerbations of chronic conditions will lessen as portable tech leads the way to wellness with on-the-spot answers instead of ER visits.  Connection is key and RPM provides the alliance necessary for more productive working relationships in healthcare. The future healthcare delivery model will mesh full RPM journeys with clinical pathways providing clear, definitive and collaborative ways to wellness.

Kimberly Fisher, RN/BSN is the Healthcare Program Manager for JourneyLabs. A graduate of the University of Florida College of Nursing, she brings nearly a decade of experience with a background in adult (ICU/CCU) and neonatal critical care (NICU),  patient advocate work in the managed care space and in pharmacy tech.

About JourneyLabs
JourneyLabs helps organizations rapidly develop, deploy and drive automated digital engagement. Our engagement and enablement platform uses real-time customer insights through cloud-based, transformative technology platform and intelligent Journey design.  JourneyLabs is based in Lake Mary, Florida and Pune, India. For more information, please visit

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